At Beauty Barn, we strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
General Return and Exchange Guidelines
15-Day Window: You have 15 days from the date of receipt to initiate a return or exchange. The product must be unopened, unused, and in its original packaging with the seal intact.
Non-Returnable Items: Products marked as “Clearance Sale” are non-returnable and non-refundable. Additionally, items that have been opened or used cannot be returned or exchanged.
How to Initiate a Return or Exchange
Contact Us: Email us at [email protected] within 15 days of receiving your order. Please include your order number, a description of the issue, and any relevant photos.
Return Shipping Charges: A standard return charge of ₹100 will apply unless the return is due to a damaged or incorrect item. If return pickup is not available in your area, you may need to send the package back at your own expense.
Processing Time: Once your return is received, it will undergo a quality check. Refunds will be processed within 4-10 business days after approval.
Damaged, Incorrect, or Missing Items
If you receive a damaged, incorrect, or missing product:
Please contact us within 2 days of delivery and share clear photos of the received items.
An unboxing video is mandatory to process any claim related to missing or damaged products. The video must clearly show the package being opened, the shipping label, and the condition of the items inside.
Based on verification, we will offer an exchange or provide a discount on your next purchase, depending on the situation.
Order Cancellation Policy
Customer-Initiated Cancellation
Customers may cancel their order subject to the following conditions:
Orders can be cancelled only before they are processed, packed, or dispatched from our warehouse.
Once an order has been dispatched, cancellation requests will not be accepted.
In the event of a partial cancellation, freebies will still be provided if the final cart value still meets the freebie thresholds.
Customers may submit a cancellation request through their account dashboard, customer support email, or customer care helpline.
If an order cancellation request is made prior to dispatch, the customer's eligibility for any freebies also stands cancelled.
The company reserves the right to approve or reject cancellation requests based on the order status.
Cancellation Charges
No cancellation fee will be charged if the order is cancelled before processing.
For orders already processed or packed and dispatched, the company may deduct applicable handling, packaging, payment gateway, or logistics charges before issuing a refund.
Any promotional discounts, coupons, loyalty points, freebies or special offers applied to the cancelled order may be forfeited.
Refund for Cancelled Orders
Approved cancellations for prepaid orders will be refunded to the original payment method.
Refunds will generally be processed within 5–10 business days from the date of cancellation approval.
Actual credit timelines may vary depending on the customer's bank, card issuer, or payment service provider.
Important Notes
Sale Periods: Please note that during sale periods, we do not accept cancellations, returns, or exchanges.
Missing Items: If an item is missing from your order, please contact us immediately so we can investigate the issue.
Need Assistance?
For any questions regarding our returns and exchanges policy or if you need help with your order, please reach out to us:
Email: [email protected]
WhatsApp: Click here for WhatsApp support
Thank you for shopping with Beauty Barn! We appreciate your understanding and look forward to serving you. This page clearly outlines the returns and exchanges process while providing essential contact information for customer support.