Return and Exchange Policy
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can email us or contact us at Instagram with the photo of leaked or damaged items, in such cases we either offer an exchange or a discount on your next purchase which beauty barn reserves the right to decide.
If you have received a wrong product other than your order, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
- Step 1: Contact our Customer Support team via email or Instagram within 2 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact within 15 days.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product
- We do not exchange vitamin BY WISHTREND PURE VITAMIN C 21.5 SERUM or items that do not withstand temperatures. By wishtrend 21.5 vitamin has a tendency to leak during transport, sealed but leaked we do not offer exchange on this product. We ensure product is sealed without leakage before shipment hence we do not offer exchange on this product.